The story behind the UK's leading bespoke security provider
Complete was born out of the frustration of its founder, Alex Hutchinson, at an industry which too often seemed to provide the least possible, competing solely on price at the expense of the workforce, and customer satisfaction.
Alex set out to build a different model, one which maintained a fair, transparent pricing structure and ensured value for money for customers, but while investing heavily in the best and strongest workforce in the sector, complimented with customised equipment solutions to deliver a service which is unrivalled. The industry seems to have lost sight of the fact that the strength of our services rests firmly not in a ring binder or iPad, but in the strength and knowledge of our staff themselves — we are very actively working against that tide.
10 years on, and surrounded by a robust management team with a combined 110 years of experience across the breadth of the sector, headed by our Managing Director, Jamil Mukhtar, Complete is now firmly established as the experts in their market, responsible for the most complex and demanding security projects and receiving constant excellent feedback from customers and the public alike.
Trusted by everyone from independent operators and event organisers to the UK Government and multi-billion-dollar international companies; we have firmly set out our place as the only option when second-best just won't suffice.
Crucially, also, our staff satisfaction levels are superb, the result of constant investment, mentoring and support, and this means a level of staff retention and an experienced workforce which is unparalleled in the region, which with constant investment in upskilling and development is the very backbone of what sets us apart.
We provide Security Services to those who are unable or unwilling to settle for anything but the best in the hospitality, late night, maritime, event and entertainment venue sectors. Through our work in the Live Music and Touring sectors, we have an active Close Protection division able to address even the most complex personal security requirements.
We are always keen to discuss projects, particularly those with complex and demanding requirements. If you have a security requirement where second best simply won't do, please get in touch — we'd love to show you what sets us apart.
We constantly develop our teams
To deliver the best, we plan for the worst
Anyone can turn the wheel; we think outside the box to find innovative solutions
To ensure that this Ethos remains central to the business, Complete's Management Team rigorously adhere to 3 core tenants when delivering our high-quality solutions:
Full Site Surveys and Service Specifications to ensure complete clarity on the expectations of the Client and a means to coherently communicate this to all partners.
Duty Management are available 24 hours a day, 7 days a week, 52 weeks a year to ensure that issues and requests can be accommodated in real time. A dedicated Service Manager, specified to you on day 1, will oversee the management of your contract and provide continuity of service throughout.
A solution is all encompassing, not just the bodies on the ground. Bespoke uniforms with partner branding, state of the art Body Worn Video equipment, ongoing professional development training systems and high-quality communications equipment are not added extras with Complete Security Group; all are included with every contract to ensure the maintenance of the high standards that we pride ourselves on.
To hear more on the ways in which we can add a further layer of professionalism to your business, offer us a basic description of your requirements via our contact page. Our team will be in touch within 24 hours to exceed your expectations from the first day.
A streamlined approach to delivering exceptional security solutions tailored to your needs.
We begin with a detailed discussion to understand your specific security requirements, concerns, and expectations.
Our team develops a comprehensive, tailored security plan designed specifically for your venue or event.
Trained professionals are deployed with clear briefings, proper equipment, and direct management oversight.
24/7 duty management ensures continuous communication and rapid response throughout your contract.